Due to the uniqueness of shop items, all sales are final. I spend hours crafting love into individual pieces and carefully package them in sustainable shipping materials so they can reach you safely. If for some reason an item is broken or damaged upon arrival, please take a photo, if possible, and contact me at firstname.lastname@example.org for further assistance. If you have questions or reservations about a product, please contact me before purchasing. Thank you for your understanding and support.